Customer Service HoursUpdated 9 months ago

You can contact our friendly customer service team at:

Email: [email protected]

Please attach any photos of items/evidence around any issues with your order to process your ticket/inquiry as soon as possible

Procedure regarding issues with your order:
a. Please include your order number in the headline. (Example: VPM-123456-1)

b. Please attach any photos of the product that has been damaged/inedible/off.

Technical Issues With Placing An Order:

a. Please provide as many details below for the fastest resolution times:

- Items in the cart you are having trouble checking out with + quantity.

- Your full address details.

- Your device information (Mobile Phone or Desktop).

- Browser Information (Safari, Google Chrome, Mozilla Firefox, Microsoft Edge, etc).

- Any full screenshots of error messages (if applicable) on the device you are accessing from.

- Confirmation of whether you are using a VPN (Yes / No)

Please also check this link: https://vics-meat-direct.gorgias.help/en-US to troubleshoot the most common causes from the user end. 

General Questions:

a. Please provide your question with as much detail as possible.

b. Please include if the enquiry is around a wholesale or a general customer order.

Operating Hours for Phone Support: (+61 2 9317 6900)

Monday: 9AM - 4:30PM

Tuesday: 9AM - 4:30PM

Wednesday: 9AM - 4:30PM

Thursday: 9AM - 4:30PM

Friday: 9AM - 4:30PM

Saturday: 8AM - 12:00PM

Sunday: CLOSED

If you have trouble getting through, we advise you to leave an email and we will respond within the next 24 hours. 

(Please note: processing times may differ between high-volume / sales periods).