Need an answer now? Live Chat is available from:

Email: The FASTEST way of getting your question/issue resolved as soon as possible.

Call our Toll Free Number between 8AM - 4:00PM Mon - Fri | 8AM - 12PM on Saturdays | Closed on Sundays

Back to Vic's Meat Site

Vic's Meat Direct

We may not deliver to your area on that specific day or some short shelf-life items in your cart might be impacting deliverability dates. Please feel free to reach out to our Customer Service Team to confirm this at 9317 6900 or alternatively, please email online@vicsmeat.com.au to reach out to us.

We may not deliver to your area on that specific day or some short shelf-life items in your cart might be impacting deliverability dates. Please feel free to reach out to our Customer Service Team to confirm this at 9317 6900 or alternatively, please

There are no delivery slots available for the day I want?

Shipping & Delivery

When will my order be delivered?

Do you offer same day delivery?

Do you offer Click & Collect?

How much does delivery Cost?

How does my meat stay fresh during transit?

What happens if I miss my delivery?

How can I track my order?

Can I amend my delivery date or address details?

Can I remove or add products to my order?

Can I cancel/amend my order?

How far in advance can I order?

An item was missing from my order?

How can I place a corporate order online?

How do I purchase a gift card?

What do I do with my order when it arrives?

What happens if my order was delivered but the wrong delivery details were given?

Short Shelf Life Items

Orders Queries

Why does my meat have some slight discoloration?

Why does the meat not look like the image online?

Do your sausages contain gluten/ and or preservatives?

Do you use preservatives in other items?

Can I freeze my meat?

Use by Date vs. Best Before Date?

The minced product only has a 5-day shelf life. Why?

What is the difference between Grass Fed & Grain Fed Beef?

What brands or products are exclusive to Vic’s Premium Quality Meat?

How do you source your raw material?

What are the benefits of aging meat? What does it do to the flavour and appearance of the product?

What makes our meat products different to supermarket meat product?

Products

What is the Vic's Meat VIP Club loyalty program?

How do I redeem points?

Can I refer a friend?

I can't find my coupon code after redeeming!

I received a different refund amount vs what was listed on the website, for my loyalty point discounted order!

There are no delivery slots available for the day I want?Updated 9 months ago