Need an answer now? Live Chat is available from:

Need help? Email is the fastest way to reach us. Click to send us a message or email us directly at online@vicsmeat.com.au.

Need to speak with someone? Call our toll-free number during the hours below:

Monday to Friday: 8:00 AM – 4:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Back to main Site

Back to main site

Vic's - The Chef's Butcher

<p style="text-align: left;">If something&#x2019;s missing, please email us with a photo of your packing slip. Our Customer Service Team will be in touch to sort it out. There may be a short delay during busy periods, but we&#x2019;ll get back to you as soon as we can.</p>

If something’s missing, please email us with a photo of your packing slip. Our Customer Service Team will be in touch to sort it out. There may be a short delay during busy periods, but we’ll get back to you as soon as we can.

An item was missing from my order

Online Orders

Why did I receive a text asking me to confirm my delivery address?

When will my order be delivered?

Do you offer same day delivery?

Do you offer Click & Collect?

How much does delivery cost?

There are no delivery slots available for the day I want?

How does my meat stay fresh during transit?

How can I track my order?

Shipping & Delivery

Can I change my delivery date or address?

Can I add or remove items from my order?

Can I cancel my order?

How far in advance can I order?

I'm having trouble placing an order

How can I place a corporate order online?

How do I purchase a gift card?

What happens if I gave the wrong delivery address?

What are short shelf life items?

How can I contact Customer Service?

Why does part of my meat look different in colour?

Why does my meat look different to the photo online?

Do your sausages contain gluten or other allergens?

Do you use preservatives in other items?

Can I freeze my meat?

What’s the difference between Use By and Best Before dates?

Why does your mince only have a 5-day shelf life?

What’s the difference between grass fed and grain fed beef?

How do you source your meat?

What are the benefits of ageing meat and how does it affect flavour and appearance?

What makes your meat different from supermarket meat?

Our Products

What is the Vic's VIP Club loyalty program?

How do I redeem points?

Can I refer a friend?

I can’t find my coupon code after redeeming

Why was my refund amount different from the product price on the website?

Loyalty & Rewards

What is vacuum sealed packaging and what are the advantages?

What is MAP packaging and what are the advantages?

What is skin packaging and what are the advantages?

Can I return the packaging?

How do I recycle the packaging?

Our Packaging

An item was missing from my orderUpdated 21 days ago