From checkout to delivery and everything in between
For all enquiries, email [email protected] and include:. Your order number in the subject line (e.g. VPM-123456-1). Any photos related to the issue. This helps us process your request faster. We aim to respond within 24 hours, though during busy
Yes, as long as you give us enough notice. Because everything is cut fresh to order and handed over to our delivery partners the day before it’s due, we need at least 2 business days’ notice for NSW, VIC, and ACT Metro, and 3 business days for everyw
We can make changes if we’ve got enough notice. Since everything is cut fresh to order and handed to our delivery partners the day before delivery, we need at least 2 business days to amend your order.
If you need to cancel or make changes, just let us know as soon as possible. We need at least 2 business days’ notice before your scheduled delivery to make any updates, as everything is prepared fresh to order.
You can place your order up to 7 days ahead. Perfect if you’re planning a big cook-up or getting organised for the week.
If something’s missing, please email us with a photo of your packing slip. Our Customer Service Team will be in touch to sort it out. There may be a short delay during busy periods, but we’ll get back to you as soon as we can.
If you're running into technical issues, please email [email protected] with the following details:. The items and quantities you’re trying to order. Your full delivery address. What device you’re using (mobile or desktop). Your browser (e.g. Ch
If you're organising corporate gifting, please email [email protected] with your business name, contact details, the products you're after, and how many orders you’d like to place. Our team will be in touch to help you get it sorted.
You can purchase a gift card here. It's the easiest way to treat someone to Vic’s.
If the delivery address entered at checkout is incorrect, we’re not able to offer a refund or replacement as the order has been prepared and delivered as requested. We know mistakes happen. But because our team packs thousands of orders each week and
Short shelf life items are products that need to be eaten within a few days of delivery. These include anything from our Ready To Go collection, like pies, lasagne, and our Fullblood Wagyu Beef Wellington. Can I cancel or refund an order with short s