Need an answer now? Live Chat is available from:

Email: The FASTEST way of getting your question/issue resolved as soon as possible.

Call our Toll Free Number between 8AM - 4:00PM Mon - Fri | 8AM - 12PM on Saturdays | Closed on Sundays

Back to Vic's Meat Site

Vic's Meat Direct

As all products are cut to order and handed over to our delivery partners a day before delivery, we require 2 business days to be able to cancel your order.&#xA0;If your order is due to arrive within 1-2 business days we will not be able to cancel/amend/refund your order, with the exception of product quality issues upon receiving.

As all products are cut to order and handed over to our delivery partners a day before delivery, we require 2 business days to be able to cancel your order. If your order is due to arrive within 1-2 business days we will not be able to cancel/amend/r

Can I cancel/amend my order?

Orders Queries

When will my order be delivered?

Do you offer same day delivery?

Do you offer Click & Collect?

How much does delivery Cost?

There are no delivery slots available for the day I want?

How does my meat stay fresh during transit?

What happens if I miss my delivery?

How can I track my order?

Shipping & Delivery

Can I amend my delivery date or address details?

Can I remove or add products to my order?

How far in advance can I order?

An item was missing from my order?

How can I place a corporate order online?

How do I purchase a gift card?

What do I do with my order when it arrives?

What happens if my order was delivered but the wrong delivery details were given?

Short Shelf Life Items

Why does my meat have some slight discoloration?

Why does the meat not look like the image online?

Do your sausages contain gluten/ and or preservatives?

Do you use preservatives in other items?

Can I freeze my meat?

Use by Date vs. Best Before Date?

The minced product only has a 5-day shelf life. Why?

What is the difference between Grass Fed & Grain Fed Beef?

What brands or products are exclusive to Vic’s Premium Quality Meat?

How do you source your raw material?

What are the benefits of aging meat? What does it do to the flavour and appearance of the product?

What makes our meat products different to supermarket meat product?

Products

What is the Vic's Meat VIP Club loyalty program?

How do I redeem points?

Can I refer a friend?

I can't find my coupon code after redeeming!

I received a different refund amount vs what was listed on the website, for my loyalty point discounted order!

Can I cancel/amend my order?Updated 7 months ago