Everything you need to know about your online order.
As all products are cut fresh to order and handed over to our delivery partners a day before the scheduled delivery date, we require at least 2+ business days (Sydney Metro), and 4+ business days (all other areas) to change your delivery date.
As all products are cut to order and handed over to our delivery partners a day before delivery, we require 2 business days to be able to amend your order.
As all products are cut to order and handed over to our delivery partners a day before delivery, we require 2 business days to be able to cancel your order. If your order is due to arrive within 1-2 business days we will not be able to cancel/amend/r
We allow orders to be placed up to 8 days in advance.
If an item is missing from your order, please send an email here and include an image of your packing slip. Our friendly Customer Service Team will be in touch shortly! Please understand there may be a slightly longer delay during peak periods.
If you are a business and wanting to organise corporate gifting, please click here to fill out our form and include the business name, products you are wanting to purchase and how many orders you are wanting to fulfil. Our friendly team will be in t
To purchase gift cards, simply click here https://www.vicsmeat.com.au/products/gift-card
The same thing you would with your normal grocery shop. As soon as you receive your order, remove the items from the box and place them in the appropriate storage location (fridge/ freezer). For best practice, try to place your items at the back of t
Unfortunately in this scenario, the liability falls upon the customer. When processing an online order at checkout, you enter into an agreement where the company prepares the products you have paid for, the delivery company delivers the order to the
What are short-shelf life items?. Short shelf life items include but are not limited to the following products:. - Fullblood Wagyu Beef Wellington Marbling Score 9+ Stone Axe - 650g. - Wagyu Pepper Steak Pie with Peppercorn Sauce by MANU x Broomfield