How can I contact Customer Service?Updated 15 days ago

For all enquiries, email [email protected] and include:

• Your order number in the subject line (e.g. VPM-123456-1)

• Any photos related to the issue

This helps us process your request faster. We aim to respond within 24 hours, though during busy periods it may take a little longer.

Phone support hours
Call us on +61 2 9317 6900

• Monday to Friday: 9:00 AM – 4:30 PM

• Saturday: 8:00 AM – 12:00 PM

• Sunday: Closed

If you can’t get through, please send an email and we’ll follow up as soon as possible.