Timing, packing and tracking
You may receive an SMS asking you to confirm your delivery address. This is completely normal and nothing to worry about. The message is part of a new system introduced by our delivery partners to make your delivery smoother and more accurate. The li
Your Vic's order will be delivered between 7 AM and 6 PM on your chosen delivery date. Please note that we cannot guarantee a specific delivery time, as routes vary daily based on the driver's schedule. The evening before your delivery, you’ll receiv
Since all our products are freshly cut, we require a minimum of 2 days’ lead time to properly plan and prepare online orders. Because of this, same-day delivery is not available.
Yes! Simply select 'Pick Up' at checkout. We offer Click & Collect from our Head Office at 10 Merchant Street, Mascot, NSW 2020. Pickup hours:Tuesday to Friday: 8:30 AM to 5:00 PMSaturday: 7:30 AM to 12:00 PM
Orders under $175 will incur a delivery fee of $18.00 for metro areas and $20.00 for regional locations Australia-wide. Please note, we currently do not ship to WA or NT and only deliver to metro areas in SA and QLD.
We may not deliver to your area on the selected day, or some short shelf-life items in your cart could be affecting available delivery dates. If you’re unsure, please don’t hesitate to contact our Customer Service Team at 02 9317 6900 or email us at
We use a temperature-controlled supply chain to keep your products fresh throughout transit. Your order is packed in double-walled cardboard cartons with ice packs and woodwool to maintain freshness from start to finish.
The evening before your delivery, you’ll receive an SMS with a tracking link. This link will help narrow your delivery window to 4 hours for better accuracy. Once the driver is 5 deliveries away, the system will begin a live countdown to your deliver